Spherical ROCK, Texas (KXAN) — A few from Round Rock who’s been counting down the days until eventually their Hawaiian holiday just discovered out they simply cannot go.
James and his wife Marguerite Ayers explained they were being supposed to fly out to Hawaii Tuesday morning following months of preparing the a lot-needed family vacation.
With the help of a vacation agent, Ayers reported they followed all COVID-19 pre-journey protocols — or so they believed.
The couple explained they received a negative COVID-19 take a look at from a medical professional at Austin Regional Clinic inside of 72 hrs prior to traveling, for each the Condition of Hawaii’s coverage.
“They did not inform us ‘you can not use your typical physician, even though he’s a certified service provider,’” Ayers reported.
When they went to upload their documents as evidence by means of vacation.hawaii.gov, their info was turned down. In accordance to the Ayers, they have been advised they had to get a destructive examination from a Hawaii-authorised lover.
Ayers claimed most companions on the accepted list are not in the Austin spot. But Walgreens and CVS are. Even so, when they went there, Ayers mentioned they were being advised neither put could get them the effects back sooner than two to 3 days. That was harmful for the pair, as they have been set to fly out the early morning of May possibly 25.
So they drove to Temple for a place they mentioned was on the checklist, but the web-site wouldn’t settle for assessments from there when they tried out to add them.
“One web-site reveals ‘CareNow is on the list,’ but when you go to add outcomes, it’s not on the listing,” Ayers stated.
The two come to feel like there’s been no clarity throughout the total process. Each mentioned they couldn’t get solutions from anybody in Hawaii when they experimented with to get aid.
“We’ve the two been in tears, we’ve both been upset about it,” Ayers claimed. “We’ve planned this for a prolonged time.”
Luckily, the Ayers did not pack their bags for no rationale and will be ready to go to Cancún. They reported their vacation agent served them re-system a new journey in fewer than 24 hours, and they’ll continue to leave on Tuesday morning.
The pair just doesn’t want this nerve-racking practical experience to occur to any individual else.
“You bought to do it on your own, mainly because none of those men and women are going to assist you,” Ayers stated.
Ayers mentioned they also discovered out they experienced to established up a COVID take a look at in advance to vacation amongst islands in Hawaii the evening in advance of they had been established to go.
KXAN did speak to their travel agent, who said all people really should do their very best to research their destination’s COVID-19 vacation guidelines.